How Belcan Solves User and Group Management Challenges with ADManager Plus

Business challenges

• User and Group Management: Belcan needed a solution that would allow their non-technical user base to manage users and groups with ease.
• Security Controls: The company had specific requirements around security controls, ensuring that non-technical users could only make specific changes within the Active Directory environment.
• Maintenance of In-house Tools: Belcan was previously leveraging in-house built tools, which posed challenges around long-term maintenance.
• Modern User Interface: The company sought a solution with a modern user interface, which would be an improvement from their internal tool.
• Granular Control: Belcan required a solution that provided granular control around user permissions, ensuring that security concerns were addressed.

The Problem

Belcan's journey in managing users and groups for their non-technical user base was fraught with challenges. Their reliance on in-house built tools, while functional, was becoming increasingly unsustainable. These tools, developed internally, posed long-term maintenance challenges, which meant that the company was constantly grappling with the need for updates, patches, and troubleshooting. This not only consumed valuable IT resources but also posed potential risks in terms of security and efficiency.

Furthermore, the existing tools lacked the modern user interface that today's users have come to expect. This often led to inefficiencies and slowed down processes, as users had to navigate through outdated systems. The lack of a modern interface also meant that training new users became a more arduous task, further straining the company's resources.

Security was another pressing concern for Belcan. With a non-technical user base handling user and group management, the potential for errors or unauthorized changes was high. The company needed a solution that would provide granular control over what these users could change within the Active Directory environment, ensuring that security protocols were not compromised.

Victoria Brinkman, the IT Admin at Belcan, highlighted the gravity of the situation, stating, "Security is one of our concerns, and really controlling what those non-technical users can change within our Active Directory environment is paramount."

The outcome

The implementation of ADManager Plus marked a turning point for Belcan. The transition from their old system to ADManager Plus was described as "smooth" by Victoria, a testament to the solution's user-friendly design and efficient deployment process.

One of the most immediate benefits Belcan experienced was the modern user interface of ADManager Plus. This not only streamlined processes but also reduced the training time for new users. The intuitive design meant that even non-technical users could navigate the system with ease, leading to increased efficiency and reduced errors.

The granular control feature of ADManager Plus was a game-changer for Belcan. It provided the company with the ability to precisely dictate what their non-technical users could and couldn't change within the Active Directory environment. This addressed their security concerns head-on, ensuring that the integrity of their systems was maintained.

Victoria Brinkman expressed her satisfaction with the solution, stating, "The product is reliable, easy to deploy, and if it's a product someone's already looking at, it will certainly meet their needs." The sentiment was further echoed when she gave ADManager Plus a commendable rating of 9 out of 10. The successful integration of ADManager Plus into Belcan's operations showcased the solution's capability to address both functional and security concerns effectively.

About ADManager Plus

ManageEngine ADManager Plus is a web-based Windows Active Directory management and reporting solution that helps Active Directory administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks, like AD object backup and recovery, user account provisioning, and stale account management, and generates an exhaustive list of Active Directory reports, many of which are essential requirements for satisfying compliance audits. It also helps administrators manage and report on their Exchange Server, Microsoft 365, Google Workspace, and Active Directory environments—all from a single console. For more information about ADManager Plus, visit manageengine.com/ad-manager.